The question
How can a busy inbox still lead to a suitable next step for every enquiry?
Own product · Intake & follow-up
FirstReply
A product in development for structured intake and follow-up through WhatsApp.
In development
Based on the original project description. Last consulted on 14 October 2026.
My contribution
I bring questions, assessment rules and the handover to a personal conversation together in one process.
The work
The design connects WhatsApp intake with qualification, follow-up, a booking route and human handover for exceptions.
Verified status
In development. The source describes the product and intended functionality; numbers of booked conversations or live automation results have not been established.
Discover FirstReply ↗Original case View FirstReply in the App Store ↗All projects
About the website
Website unavailable when checked on 15 October 2026. Open the original address
Earlier project image
Open the earlier project image ↗
Intake and follow-up
The conversation as the starting point for the next action.
FirstReply focuses on the connections between customer contact, context and follow-up. A message often begins a process: understanding information, preparing a suitable reply and deciding who takes the next step.
Understand what comes in
An enquiry does not always contain all the information you need. Setting up an intake starts with what you need to know to respond carefully.
Keep context
Follow-up becomes clearer when earlier information remains available. We look at the relationship between the conversation, customer and outstanding action.
Organise follow-up
A prepared reply and a scheduled task serve different purposes. The product idea connects these steps while keeping clear where a person decides.
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